Privacy Policy

This Privacy Policy details the principles and procedures governing the collection, use, and protection of personal information on the jackpotcity-bonus.net website. This document outlines our commitment to safeguarding your data in compliance with New Zealand’s Privacy Act 2020 and other relevant legislation. It applies to all users of our platform and services within New Zealand. Your continued use of our services constitutes your acknowledgment of the practices described herein.

Information We Collect

To provide a secure and regulated gaming environment, we are required to collect and process certain categories of personal and financial information. This data is essential for account creation, identity verification, transaction processing, and compliance with our legal obligations. The collection of this information is a prerequisite for accessing and utilising the full range of services offered on our platform. The subsequent sections detail the specific types of data we gather during your interaction with our services.

Personal Identification Information

This category includes data that directly identifies you as an individual. This information is primarily collected during the account registration process and is used to establish and verify your identity. Accurate personal details are necessary to ensure you meet the legal age requirement for gambling in New Zealand and to secure your account against unauthorised access. The specific types of personal identification data we collect are:

Full legal name
Date of birth
Residential address
Email address
Telephone number

Financial Information

We collect financial data to facilitate secure deposits and withdrawals on our platform. This information is processed through encrypted channels and handled in strict accordance with payment card industry data security standards. The purpose of collecting this data is solely for processing transactions denominated in New Zealand Dollars and maintaining a record of your financial activity as required by anti-money laundering regulations. The financial information we process includes:

Credit or debit card details, including the cardholder’s name, card number (partially masked), and expiration date
Records of all deposits and withdrawals
Information related to other payment methods used on the platform

Technical Information

When you interact with our website, our systems automatically collect certain technical data from your device and browser. This information is used to ensure platform compatibility, monitor for security threats, analyse performance, and improve the overall user experience. This data is collected through server logs and tracking technologies like cookies and helps us understand how our services are being used. We gather the following types of technical information:

IP address
Device type and operating system
Browser type and version
Login data and session duration
On-site activity and navigation logs

Verification Information

In compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations in New Zealand, we are legally obligated to verify the identity of our users. This process requires the submission of specific documents to confirm that the personal information you have provided is accurate. This verification is crucial for fraud prevention and ensuring the integrity of our platform. The types of documents we may request for verification purposes are listed here:

A copy of a valid government-issued photo identification, such as a passport or driver’s license
A copy of a recent utility bill or bank statement showing your name and address
Copies of the front and back of the credit or debit card used for transactions (with sensitive numbers masked)

How We Use Your Information

The personal data we collect is used for specific, explicit, and legitimate purposes. Our primary goal is to provide you with a secure, seamless, and personalised gaming experience while adhering to our regulatory responsibilities. All data processing is conducted on a lawful basis, whether it is to fulfil our service agreement with you, comply with the law, or pursue our legitimate business interests. The principal applications for your information are:

To create, manage, and maintain your user account.
To process deposits, withdrawals, and other financial transactions in New Zealand Dollars.
To verify your identity and age in compliance with New Zealand’s legal and regulatory requirements.
To monitor for and prevent fraudulent, criminal, or prohibited activities on our platform.
To provide timely and effective customer support and resolve any inquiries or disputes.
To enhance and optimise the performance, security, and usability of our website and services.
To communicate important service-related updates, technical notices, and administrative messages.
To provide you with information about promotional offers and marketing materials, subject to your explicit consent.

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. Your data is shared only under specific and limited circumstances with trusted partners who perform essential functions on our behalf. Any disclosure is conducted under strict confidentiality agreements and solely for the purposes outlined in this policy, ensuring your information remains protected. We may share your data with the following categories of external entities:

Payment Processors: To securely facilitate financial transactions and process payments.
Identity Verification Services: To conduct required KYC and AML checks in accordance with New Zealand law.
Technical Service Providers: To assist with the operation, maintenance, and security of our IT infrastructure.
Regulatory and Law Enforcement Agencies: To comply with legal obligations, court orders, or other official requests as required by law.

Your Rights Under New Zealand Law

In accordance with New Zealand’s Privacy Act 2020, you have specific rights regarding your personal information. We are committed to upholding these rights and have established procedures to enable you to exercise them effectively. These rights empower you to maintain control over your data and ensure its accuracy and appropriate use. You can exercise any of the rights outlined in the following list by contacting our customer support team:

Right to Access: You have the right to request access to the personal information we hold about you and to receive a copy of that data.
Right to Correction: If you believe that any personal information we hold is inaccurate, incomplete, or outdated, you have the right to request its correction.
Right to Deletion: You may request the deletion of your personal information where it is no longer necessary for the purposes for which it was collected. This right is subject to our legal and regulatory data retention obligations.
Right to Restrict Processing: In certain circumstances, you have the right to request that we limit the processing of your personal information, for example, during a dispute over its accuracy.
Right to Data Portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format.

Right to Access and Correct Information

You have the right to request access to the personal information we hold about you. If you determine that any of your data is inaccurate, incomplete, or outdated, you have the right to request its correction. You can update certain details directly through your account settings, and for other corrections, you may contact our support team for assistance.

Right to Request Deletion

You may request the deletion of your personal information where it is no longer necessary for the purposes for which it was collected. Please note that this right is not absolute. We may be legally required to retain certain data for a specified period to comply with our regulatory and financial record-keeping obligations in New Zealand.

Data Security Measures

We implement a comprehensive range of technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our security protocols are designed to ensure the confidentiality and integrity of your data at all times. We are dedicated to maintaining a secure environment for all our users. Our security framework includes the following key components:

SSL Encryption: We use Secure Socket Layer (SSL) technology to encrypt all data transmitted between your device and our servers.
Access Control: Access to personal information is strictly limited to authorised personnel who require it to perform their job functions.
Secure Infrastructure: Our servers are housed in secure data centres with physical and digital safeguards to prevent unauthorised access.
Regular Security Audits: We conduct periodic vulnerability assessments and penetration testing to identify and address potential security risks.
Two-Factor Authentication (2FA): We offer 2FA as an additional layer of security to protect your account from unauthorised logins.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices or legal obligations. We reserve the right to amend this policy at our discretion. We encourage you to review this page regularly to stay informed about how we protect your information.

Contact Information

For any questions about this Privacy Policy or to exercise your data-related rights, please contact our support team. Please provide your account ID to ensure a prompt response. You can reach us via email at [email protected] or through the secure live chat feature on our website.