Terms and Conditions

This document constitutes a legally binding agreement between you, the user, and the operators of jackpotcity-bonus.net. These Terms and Conditions govern your access to and use of all services, products, and information offered on our platform. By registering an account and using our services, you confirm that you have read, understood, and agree to be bound by the terms outlined herein, as well as our Privacy Policy and Cookie Policy. These terms are applicable to all players residing in New Zealand.

User Account Registration and Verification

To access our real-money gaming services, you must first register for a personal user account. The registration process requires the submission of accurate and verifiable information to ensure compliance with legal and regulatory standards. Maintaining a single, personal account is a fundamental condition of using our platform, and failure to provide truthful information may result in the immediate termination of your account.

Eligibility Requirements

Use of our services is subject to strict eligibility criteria designed for legal compliance. You are solely responsible for ensuring you meet all requirements before creating an account. We reserve the right to request proof of eligibility at any time and to suspend any account that does not meet these standards. The core eligibility requirements are specified in the following points:

You must be at least 18 years of age or the legal age for gambling in your jurisdiction, whichever is higher.
You must reside in a jurisdiction where online gambling is legally permitted; these terms are specifically tailored for users in New Zealand.
You must provide accurate, complete, and current personal information during the registration process.
You are permitted to open and operate only one account per person, household, IP address, and device.

Identity Verification (KYC)

In accordance with Know Your Customer (KYC) and anti-money laundering (AML) regulations, we are legally obligated to verify player identity. This critical security process must be completed to enable full account functionality, including withdrawals. We may conduct verification checks at any point during your relationship with us, and your cooperation is required. To complete this process, we may request specific documentation for our review:

A clear copy of a valid government-issued photo identification, such as a passport or driver’s license.
A copy of a recent utility bill or bank statement (dated within the last three months) to serve as proof of address.
Copies of the front and back of any credit or debit card used for transactions, with the middle digits of the card number and the CVV code obscured for your security.
Any other documentation we may deem necessary to confirm your identity or source of funds.

Player Obligations and Conduct

As a user, you agree to adhere to specific obligations and standards of conduct designed to ensure a fair, secure, and lawful environment. Your responsibilities include safeguarding your account, abiding by fair play principles, and refraining from prohibited activities. Failure to comply may result in disciplinary action.

Account Security

You are solely responsible for maintaining the confidentiality and security of your account login credentials, including your username and password. You must not share this information with any third party. Any activities that occur under your account will be deemed to have been conducted by you. If you suspect any unauthorised use of your account, you must notify our customer support team immediately.

Fair Play and Prohibited Activities

We maintain a strict policy of fair play and prohibit any form of fraudulent, collusive, or unlawful activity. Our systems actively monitor gameplay and transactions to detect any behaviour that violates our terms. Any attempt to gain an unfair advantage or manipulate our systems will result in immediate account closure. We explicitly forbid the following actions:

The use of any automated software, bots, or external assistance to influence game outcomes.
Engaging in collusion with other players to gain an unfair advantage.
Exploiting any software bugs, loopholes, or errors in our platform for personal gain.
Using the platform for any fraudulent purpose, including the use of stolen payment methods.
Engaging in any form of money laundering or other illegal financial activities.

Financial Transactions and Policies

All financial transactions on our platform are processed through secure, encrypted channels to ensure the safety of your funds and personal information. This section outlines the rules for depositing funds into your account and withdrawing your winnings. All transactions are denominated in New Zealand Dollars unless otherwise specified.

Deposits

To participate in real-money games, you must deposit funds into your account using one of our approved payment methods. You may only use payment methods that are registered in your own name. The use of third-party payment methods is strictly forbidden and will result in the voiding of any winnings. We have established several key conditions related to deposits:

The minimum deposit amount is specified on our banking page and may vary by payment method.
Funds should be credited to your account balance almost instantly, though some methods may experience minor delays.
We reserve the right to conduct additional verification checks for any deposits made to your account.

Withdrawals

Withdrawal requests are subject to internal review and verification. Your account must be fully KYC verified to be eligible for a withdrawal. While we aim for timely processing, times can vary by method and verification status. The following rules govern all withdrawal requests:

The minimum withdrawal amount is outlined on our banking page.
Withdrawals will, whenever possible, be processed back to the same payment method used for the initial deposit.
We reserve the right to limit the maximum amount you can withdraw in a single transaction or over a specific period.
You are responsible for any taxes or fees that may be applicable to your winnings in your jurisdiction.

Bonuses and Promotional Offers

From time to time, we may offer bonuses and other promotional incentives. All such offers are subject to their own specific terms and conditions in addition to the general terms outlined in this document. By participating in any promotion, you agree to be bound by its associated rules. We reserve the right to modify or cancel any promotion at any time.

Wagering Requirements

Most bonuses are subject to wagering requirements, which must be fulfilled before the bonus funds and any associated winnings can be withdrawn. A wagering requirement dictates the total amount you must bet, calculated as a multiple of the bonus amount. For example, a 100 NZD bonus with a 40x wagering requirement means you must place bets totalling 4,000 NZD (100 x 40) before cashing out. Different games may contribute differently towards fulfilling these requirements, and we provide a list of these contributions:

Slots (unless specified otherwise): 100%
Table Games (e.g., Blackjack, Roulette): 10%
Video Poker and Live Casino Games: 5%
All other games: 0%

Breach of Terms and Account Termination

Any violation of these Terms and Conditions may result in disciplinary action, up to and including the immediate termination of your account. We reserve the right to take such action at our sole discretion. If we suspect that you have engaged in any prohibited activities, we may suspend your account while we conduct an investigation.

Consequences of a Breach

If it is determined that you have breached these terms, we may take one or more of the following actions: temporarily suspend your account, permanently close your account, void any pending wagers, and/or confiscate any winnings or account balances derived from the breach. We will notify you of our decision via the contact information you have provided.

Dispute Resolution and Complaints

We are committed to a high-quality customer experience and have a formal procedure for handling complaints or disputes. If you have a complaint, please follow our internal process to seek a resolution. We have outlined a clear, step-by-step process for this purpose.

In the first instance, please contact our Customer Support team via live chat or email with a clear and detailed description of your issue.
Our team will investigate your complaint and provide an initial response within 72 hours.
If you are not satisfied with the initial resolution, you may request that your complaint be escalated to a senior manager for a second review.
Should you remain dissatisfied after exhausting our internal process, we will provide you with information regarding an approved Alternative Dispute Resolution (ADR) service.

Governing Law and Jurisdiction

This agreement and any dispute or claim arising out of it shall be governed by and construed in accordance with the laws of Malta. You irrevocably agree that the courts of Malta shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement.