Responsible Gambling

This policy outlines the commitment of jackpotcity-bonus.net to promoting a safe, fair, and responsible gambling environment for our players in New Zealand. We believe that gambling should be an enjoyable form of entertainment and are dedicated to preventing problematic play. This document details the tools, resources, and support structures we have implemented to empower our users to manage their gaming activities responsibly. We encourage all players to familiarise themselves with these measures.

Our Commitment to Player Protection

Our core philosophy is centred on player well-being. We are committed to not only complying with all regulatory requirements but also to proactively implementing measures that support responsible gaming. This involves providing transparent information, offering practical tools for self-management, and ensuring access to professional support for those who may need it. Our aim is to create a platform where players can make informed decisions and maintain control over their gambling habits.

Understanding and Identifying Problem Gambling

Problem gambling is characterised by a persistent and recurrent urge to gamble despite negative personal or social consequences. It can manifest in various ways, including financial difficulties, strained relationships, and emotional distress. Recognising the potential signs is the first step toward managing play responsibly. We encourage all players to maintain an awareness of their own behaviour and to reflect on their habits periodically.

Self-Assessment Questionnaire

To assist players in evaluating their gambling habits, we have prepared a confidential self-assessment questionnaire. Answering these questions honestly can provide valuable insight into whether your level of play is healthy and sustainable. If you find yourself answering «yes» to several of the questions, it may be an indication that you should consider using our responsible gambling tools or seeking professional advice.

Do you spend more money or time gambling than you originally intended?
Do you find yourself chasing losses in an attempt to win back money?
Has gambling ever caused you to borrow money or sell personal belongings?
Have you ever concealed the extent of your gambling from family or friends?
Does gambling interfere with your work, studies, or other personal responsibilities?
Do you gamble as a way to escape from stress, anxiety, or other problems?
Have you ever tried to stop or control your gambling but failed?
Do you feel restless or irritable when you are not gambling?

Responsible Gambling Tools and Features

Our platform is equipped with a comprehensive suite of responsible gambling tools designed to give you complete control over your gaming activity. These features are easily accessible through the dashboard of your player account and can be configured at any time. We strongly encourage all users to explore these tools and set limits that align with their personal budget and time constraints. These instruments are provided to help you manage your play effectively.

Deposit Limits

This tool allows you to set a maximum amount of money you can deposit into your account over a specific period. You can establish daily, weekly, or monthly deposit limits to ensure you do not spend more than you can afford. Once a limit is reached, you will be unable to make further deposits until the period resets. Any request to decrease a limit is effective immediately, while requests to increase a limit are subject to a 24-hour cooling-off period to encourage thoughtful consideration.

Net Loss Limits

Net loss limits are designed to prevent you from losing more than a pre-determined amount of your own deposited funds. This limit calculates your total losses (bets minus winnings) over a daily, weekly, or monthly period. If you reach your specified net loss limit, you will be unable to place any further real-money wagers until the time frame expires, helping to protect you from significant financial losses.

Session Time Limits

To help you manage the amount of time you spend on our platform, you can set a session time limit. This feature allows you to define the maximum duration of a single gaming session, measured in minutes or hours. Once you reach the pre-set time limit, you will be automatically logged out of your account. This tool serves as an effective reminder and encourages regular breaks from gameplay.

Cooling-Off Periods

If you feel you need a short break from gambling, you can activate a cooling-off period. This feature allows you to temporarily suspend your account for a period ranging from 24 hours up to six weeks. During this time, you will be unable to log in, deposit funds, or place any wagers. Your account will be automatically reactivated once the selected period has elapsed.

Self-Exclusion

For players who believe their gambling is becoming problematic, self-exclusion is a more formal and long-term measure. This tool allows you to exclude yourself from our services for a minimum period of six months up to five years, or even permanently. During the self-exclusion period, your account will be closed, and we will take all reasonable steps to prevent you from opening any new accounts and to remove you from our marketing databases.

Protection of Minors

We maintain a strict policy against underage gambling and take robust measures to prevent individuals under the age of 18 from accessing our services. Our identity verification processes are designed to confirm the age of all players upon registration. Any account found to be operated by a minor will be immediately closed, and any winnings will be forfeited. We also encourage parents and guardians to use filtering software to block access to gambling websites.

Support and Assistance Resources in New Zealand

If you or someone you know is struggling with problem gambling, professional help and support are available. There are several reputable organisations in New Zealand dedicated to providing confidential advice, counselling, and assistance free of charge. We strongly recommend reaching out to one of these expert groups if you have any concerns. We provide the contact information for these organisations for your reference.

The Salvation Army Oasis

The Salvation Army Oasis is a prominent organisation in New Zealand that offers a holistic approach to overcoming gambling harm. Their services are designed to support not only the individual gambler but also their whānau (family) and the wider community affected by the issue. With a focus on confidential and culturally sensitive care, their qualified practitioners work to address the underlying causes of problem gambling and develop personalised recovery plans. We present the contact details for this service.

Services: Counselling, support groups, and educational programmes.
Phone: 0800 53 00 00
Website: oasis.salvationarmy.org.nz

Problem Gambling Foundation of New Zealand (PGF)

The Problem Gambling Foundation of New Zealand is a national non-profit organisation that provides free, professional counselling and public health services. Their qualified counsellors are available across the country, and they also operate dedicated multi-cultural services, including Asian Family Services and Mapu Maia for Pasifika peoples. PGF is committed to a public health approach, working to prevent gambling harm through community education and advocacy. You can find their contact information here.

Services: One-on-one counselling, group therapy, and support for family members.
Phone: 0800 664 262
Website: pgf.nz

Choice Not Chance

Choice Not Chance is the New Zealand Ministry of Health’s primary public health campaign aimed at preventing and minimising gambling harm. The initiative focuses on raising awareness about the risks of problem gambling and providing easily accessible information and self-help tools. It is an excellent first point of contact for individuals who are starting to feel concerned about their gambling habits and wish to access online resources discreetly. The key contact points for this service are available.

Services: Online resources, self-help tools, and a helpline.
Phone: 0800 654 655
Website: choicenotchance.org.nz